Tenant FAQs

We do not hold properties without a signed lease agreement and paid security deposit. Once your application is approved, you will have 24 hours to sign the Lease Agreement and pay the security deposit, along with a $150.00 administrative fee. The property will remain active on our listings and available for showings until we receive the signed Lease Agreement, full payment of the deposit, and any applicable fees. Please note, the security deposit, rent, and administrative fee are nonrefundable.

our initial payment includes the first month's rent, a security deposit based on your scorecard assessment, and a $150.00 administrative fee. Last month's rent is not required upfront.

The security deposit may be refundable and is contingent upon the condition of the property at the end of the lease compared to its condition at move-in, as documented in the move-in inspection report. If the property is returned in a similar state, minus normal wear and tear, the deposit is typically refunded.

A co-signer is typically required for prospective tenants who may not meet certain criteria set by the property management, which could include:

1. Insufficient Credit History: Individuals who are new to credit or have a low credit score may require a co-signer to vouch for them.
2. Income Requirements: If a tenant's income is below the property's requirement or is unstable, a co-signer with sufficient and stable income may be necessary.
3. Rental History: Applicants with no rental history or a poor rental track record may be asked for a co-signer.
4. Students: Students often do not have the income or credit history to qualify on their own and typically need a co-signer.
5. Credit Events: Those who have had significant credit events, like a foreclosure or bankruptcy, might need a co-signer.

If you're interested in renting one of our properties, we've made the application process simple and convenient for you. Please visit our website at www.hyltonandcompany.com. Rental Listings to view our available properties. Once you find a property you’d like to rent, click on the 'Apply Now' button associated with the listing and follow the step-by-step instructions to submit your application online. We look forward to helping you find your next home!

Paying your rent with Hylton & Company is straightforward using our online portal. Here's how to do it:

1. Go to the Hylton & Company website and navigate to the ‘Tenant Portal’ or log in directly if you know the URL of the portal.
2. Enter your username and password to access your account. If you haven’t registered yet, you’ll find a welcome email from Hylton & Company. Follow the prompts to set up your login credentials.
3. Once logged in, locate the ‘Pay Now’ section on your dashboard.
4. Select the property for which you want to pay rent if not automatically directed to the correct account.
5. Enter the amount of rent you need to pay. You may also have the option to set up recurring payments.
6. Choose your preferred payment method (e.g., bank transfer, credit card, debit card) and enter the necessary payment details.
7. Review your payment to ensure all the information is correct.
8. Submit your payment. You will receive a confirmation email or notification once the payment is processed.

Prior authorization is required for keeping pets in residences. Prospective tenants must first consult with the property manager by reaching out to leasing@hytlonandcompany.com before proceeding with their pet application. The decision to permit pets rests solely with the owner and property manager. The standard pet fee involves a monthly rent of $35 per pet, alongside a pet deposit of $400 per pet, of which $200 is refundable upon successful completion of the lease agreement, and $200 is nonrefundable. Should further documentation or information be necessary, we will provide you with specific instructions. Please note, certain breeds are restricted, including but not limited to Akitas, Alaskan Malamutes, Bulldogs, Cane Corsos, Chows, Doberman Pinschers, German Shepherds, Great Danes, Mastiffs, Pit Bulls, Rottweilers, Siberian Huskies, Terriers, and Wolf Hybrids.

If you wish to move out and your roommate plans to stay, the remaining tenant must qualify to rent the property independently. This typically involves a review of their income and credit score to ensure they can maintain the lease on their own. Please have your roommate contact the property manager directly to discuss the necessary steps. They can provide the required information and go through any additional approval processes. Between the roommates, it is also important to discuss how the security deposit and any other shared responsibilities will be handled upon your departure.

If your lease expiration is approaching and you intend to move out, please notify us through the Tenant Portal. Simply log in to your account, navigate to the 'Contact' tab, and use the provided notification form to alert your property manager of your decision to vacate the property. We request that you provide us with the notice as required by your lease agreement, typically 60 days in advance, to ensure a smooth transition. Should you have any questions or need assistance with the process, the 'Contact' tab also includes the necessary contact information for your property manager who can help you with your move-out procedures.

Responsibility for repairs and maintenance depends on the nature of the issue. Normal wear and tear repairs are typically the responsibility of the property owner. This includes routine maintenance and repairs that arise from the natural and reasonable use of the property over time. However, if the maintenance issue is due to tenant negligence or misuse of the property, then the tenant may be responsible for the cost of the repair. We assess each maintenance request on a case-by-case basis to determine the cause and responsibility. Tenants are encouraged to report maintenance issues promptly to prevent property damage and distress. Not reporting the issue could potentially increase repair costs and tenant liability.